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Optimizing Customer Experience

Blue Acorn iCi helps organizations digitally transform to create scalable and revenue-driving direct-to-consumer (DTC) sites. Blue Acorn iCi provides businesses with best-practice strategies for any ecommerce platform. Establishing a foundation with rich analytics creates a highly customized, future-proof customer journey.

Level Up with a Blue Acorn iCi Created DTC Experience

What happens when a multi-billion dollar Japanese video game company joins forces with Adobe Commerce and Blue Acorn iCi? A streamlined direct-to-consumer (DTC) site that integrates into the omnichannel experience.

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Blue Acorn iCi Brings Lovesac's Showroom Experience Online

Lovesac, an American furniture retailer specializing in modular furniture systems, partnered with Blue Acorn iCi to bring their white glove in-store experience to their online direct-to-consumer channel.

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Create a Personalized, Revenue-Driving Customer Experience

What does every brand need to know about creating a remarkable customer experience? The answer is simple: the customer's journey must hold value every step of the way — from an engaging homepage to the return process.

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Transform Into a Data-Driven Commerce Organization

Consumers expect the next generation of commerce to be seamlessly integrated across their entire customer experience. Delivering an optimal experience starts with a data-driven commerce foundation.

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Calculate Your Ecommerce Implementation TCO

Blue Acorn iCi's total cost of ownership calculation is made simple with an integrated TCO tool. Easily identify all fees and costs, projected revenue values, and third-party costs within a clear results summary.

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DTC Ecommerce 01/05

Level Up with a Blue Acorn iCi Created DTC Experience

The Japanese video game company's original DTC site was built on an older platform that had a dated user experience and lacked scalability for peak traffic times. Blue Acorn iCi re-built the DTC site on Adobe Commerce and leveraged the client's proprietary systems to create an on-brand, cohesive experience. The Adobe Commerce platform offers the flexibility and scalability the video game company needs to future-proof their DTC site and meet customer expectations.

DTC Ecommerce 02/05

Blue Acorn iCi Brings Lovesac's Showroom Experience Online

Lovesac partnered with Blue Acorn iCi to replatform their DTC site to Adobe Commerce because it's a lot like their Sactionals—customizable to fit their exact needs. The immersive omnichannel experience caters to both technology-savvy shoppers and those who prefer to complete purchases in-store. The seamless journey from product research to product configurator to transaction fosters customers’ confidence to purchase premium products online. While features like the extensive ‘Learn’ library, Showroom locator, and appointment scheduler fill customers with the knowledge they need to walk into a showroom ready to buy a Sactional.

Customer Experience 03/05

Create a Personalized, Revenue-Driving Customer Experience

Customer expectations are higher than ever when it comes to online shopping. That means brands must provide a frictionless path to purchase online. Which steps in the buyer journey create the most turmoil? Blue Acorn iCi's team of commerce experts conducted a customer experience study that analyzed dozens of brands--from homepage to returns--across various industries and digital maturities. The report identifies common pain points in online customer journeys and how brands can avoid them with personalized, streamlined experiences.

Intelligent Commerce 04/05

Transform Into a Data-Driven Commerce Organization

Blue Acorn iCi's Intelligent Commerce Foundation is an integrated technology stack of Adobe Commerce, Adobe Analytics, and Adobe Target combined with strategic analytics and optimization services. This pre-integrated tech solution empowers brands to deliver data-driven personalized customer journeys and immediately take advantage of enterprise grade ecommerce functionality; collect, organize, analyze, and report on customer data; and test customer experiences. In this article, uncover five keys to success, as well as a Case Study in which the Intelligent Commerce Foundation was used to great advantage.

Blue Acorn iCi TCO Tool 05/05

Calculate Your Ecommerce Implementation TCO

Based on your company's specific data, Blue Acorn iCi's Total Cost of Ownership Tool will calculate the 5-year cost of buying, implementing, and managing an ecommerce solution.

DTC Ecommerce 01/05

Level Up with a Blue Acorn iCi Created DTC Experience

The Japanese video game company's original DTC site was built on an older platform that had a dated user experience and lacked scalability for peak traffic times. Blue Acorn iCi re-built the DTC site on Adobe Commerce and leveraged the client's proprietary systems to create an on-brand, cohesive experience. The Adobe Commerce platform offers the flexibility and scalability the video game company needs to future-proof their DTC site and meet customer expectations.

DTC Ecommerce 02/05

Blue Acorn iCi Brings Lovesac's Showroom Experience Online

Lovesac partnered with Blue Acorn iCi to replatform their DTC site to Adobe Commerce because it's a lot like their Sactionals—customizable to fit their exact needs. The immersive omnichannel experience caters to both technology-savvy shoppers and those who prefer to complete purchases in-store. The seamless journey from product research to product configurator to transaction fosters customers’ confidence to purchase premium products online. While features like the extensive ‘Learn’ library, Showroom locator, and appointment scheduler fill customers with the knowledge they need to walk into a showroom ready to buy a Sactional.

Customer Experience 03/05

Create a Personalized, Revenue-Driving Customer Experience

Customer expectations are higher than ever when it comes to online shopping. That means brands must provide a frictionless path to purchase online. Which steps in the buyer journey create the most turmoil? Blue Acorn iCi's team of commerce experts conducted a customer experience study that analyzed dozens of brands--from homepage to returns--across various industries and digital maturities. The report identifies common pain points in online customer journeys and how brands can avoid them with personalized, streamlined experiences.

Intelligent Commerce 04/05

Transform Into a Data-Driven Commerce Organization

Blue Acorn iCi's Intelligent Commerce Foundation is an integrated technology stack of Adobe Commerce, Adobe Analytics, and Adobe Target combined with strategic analytics and optimization services. This pre-integrated tech solution empowers brands to deliver data-driven personalized customer journeys and immediately take advantage of enterprise grade ecommerce functionality; collect, organize, analyze, and report on customer data; and test customer experiences. In this article, uncover five keys to success, as well as a Case Study in which the Intelligent Commerce Foundation was used to great advantage.

Blue Acorn iCi TCO Tool 05/05

Calculate Your Ecommerce Implementation TCO

Based on your company's specific data, Blue Acorn iCi's Total Cost of Ownership Tool will calculate the 5-year cost of buying, implementing, and managing an ecommerce solution.